Luxury Hotels & Five Star Resorts

Online Customer Service Survey

RESPONSE CODE

5 - Excellent

4 - Good

3 - Adequate

2 - Poor

1 - Unacceptable

How did you hear about us?

Please take a moment to let us know how we are doing.

Online Reservations Service

Please click on your respone

Ease of following our On-line reservation system

5 4 3 2 1

Did you find our services to be timely and cost effective

5 4 3 2 1

Was the billing on your credit card

As expected Not as expected

Was the information on our Website clear and concise

5 4 3 2 1

Overall convenience and quality of our On-line Service

5 4 3 2 1

Customer Service Department

Level of service and friendliness of staff

5 4 3 2 1

Was the staff knowledgeable on the City and Hotels

5 4 3 2 1

Did the hotel have your confirmation at the time of arrival

Yes No

When you called in, was your hold time appropriate

5 4 3 2 1

Did the hotel specialist explain our billing procedures
and cancellation policies clearly and effectively

5 4 3 2 1

Overall

Overall, I rate the entire experience

5 4 3 2 1

I would recommend this service to others

Yes No

Additional Comments or Suggestions

Additional Infomation (not required)

Booking Number

First Name

Last Name

Email Address

City of Stay

Hotel

Checkin Date